Contact
One person reads every message. A booking reference, or a route, a date and a train number, get fixed fastest.
What are you writing about?
A booking, payment or refund
Complaints and grievances too. Your booking reference gets it answered fastest.
Something looked wrong
Route, date, train number, and what IRCTC showed.
A station looks misplaced
Coordinates drive the nearby-station suggestions, and a few are still off.
Delete my data
The account menu does this yourself, saved searches included.
Grievances
Grievance Officer: Dhruv Shah — +91 83699 27133 (call or WhatsApp), hello@railroute.in. We acknowledge a complaint within 48 hours and aim to resolve it within 30 days. If you are not satisfied, you can also contact the National Consumer Helpline on 1915.
Links open WhatsApp or your own mail app with the questions prefilled; nothing is sent until you press send. RailRoute is an independent service operated by Dhruv Shah and is not affiliated with, endorsed by, or operated by Indian Railways, IRCTC, or any Government of India entity. We will never ask for your card details, UPI PIN or an OTP over WhatsApp or a call — payments only go through the secure link on your booking.